Support
Last updated: 13 April 2026
Need help with WayBalance? You'll find everything you need below to get started, troubleshoot common issues, or reach our team directly.
Getting Started
WayBalance helps you track your weight, BMI, water intake, and daily steps — all in one beautifully simple app. Here's how to get the most out of it:
- BMI reading — free users get an initial BMI reading. Premium unlocks automatic BMI updates every time you log your weight, with an animated gauge based on WHO guidelines.
- Step tracking — WayBalance reads your step count from Apple Health automatically. Just grant HealthKit permission when prompted. Available on the free plan.
- Weight tracking — log unlimited weight entries, view full trend analysis and charts, and track your progress with goal predictions and milestones. (Premium)
- Water tracking — use the interactive droplet UI to log glasses of water throughout the day. Set a personalised daily goal and build streaks. (Premium)
- Apple Watch — log weight and water directly from your wrist, check your step count and BMI, and add watch face complications for at-a-glance data. Syncs automatically with your iPhone in the background. (Premium)
- Widgets — beautiful Home Screen and Lock Screen widgets for weight, BMI, water, and steps. The water widget is interactive — log a glass right from your Home Screen. (Premium)
Apple Health Integration
WayBalance integrates with Apple HealthKit to keep your health data in sync across apps. With your permission, WayBalance can:
- Read your daily step count, active energy, walking + running distance, flights climbed, and weight entries from other apps (smart scales, MyFitnessPal, etc.)
- Write weight entries and BMI calculations back to Apple Health
You can manage these permissions at any time in Settings > Health > WayBalance on your iPhone.
iCloud Sync
Your data syncs automatically across all your Apple devices via iCloud. No account or sign-up required — just make sure iCloud is enabled on your devices. All data is stored in your private iCloud container, encrypted with your Apple ID credentials. We cannot access it.
Troubleshooting
- Steps not showing?— open Settings > Health > WayBalance and make sure "Steps" is enabled under "Read" permissions.
- Data not syncing between devices?— ensure iCloud is enabled on both devices (Settings > Apple ID > iCloud). Avoid force-quitting the app, as this pauses background sync.
- Apple Watch not updating? — the watch syncs automatically in the background. If the iPhone app has been force-quit, open it once to resume syncing. No data is lost — queued entries catch up immediately.
- Want to restore a purchase?— go to Settings inside the app and tap "Restore Purchases". Your subscription is tied to your Apple ID.
Contact Us
We'd love to hear from you. Reach out using the links below — we typically respond within 2–3 business days.
General Support
Questions about the app, your subscription, or how something works?
Feature Requests
Have an idea that would make WayBalance better? We read every suggestion.
Bug Reports
Found something that doesn't work as expected? Please include your device model, iOS version, and the steps to reproduce the issue.